Bug fixing
Investigate and resolve errors, broken features and technical issues.
Digital Unicon Services
Support & Maintenance Services
Keep websites, apps and software secure, current and reliable with ongoing support and maintenance.
After launch, products need updates, monitoring and fixes to remain dependable. We support websites, applications and software built by our team or another provider, with scope and response expectations agreed in advance.
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Project overview
A practical way forward
Built around your goals and your users.
PlanDesignBuildImprove
- 01Proactive monitoring
- 02Security and software updates
- 03Bug fixes
- 04Flexible support plans
What we do
A complete service, shaped to fit.
We define the scope around your product, team and current priorities. Here are the main areas this service can cover.
Security and updates
Plan patches, backups and updates to CMS, plugins, libraries and frameworks.
Performance monitoring
Review uptime and product performance, then address identified issues.
Content and small enhancements
Handle agreed page edits, interface updates and minor feature improvements.
Backup and recovery planning
Set up scheduled backups and a practical recovery approach.
How we work
A clear path from first conversation to launch.
We keep decisions visible and delivery moving in practical stages, with space for feedback along the way.
The goal
Useful progress at every stage, with the next step clear.
- 01
Step 1
Audit the product, hosting and risks
- 02
Step 2
Agree on scope, priorities and response expectations
- 03
Step 3
Monitor, update and maintain the product
- 04
Step 4
Triage issues and implement fixes
- 05
Step 5
Share work summaries and improvement recommendations
Tools & technology
A stack that fits the work.
We select tools to suit your requirements, existing systems and team.
- WordPress
- Shopify
- WooCommerce
- React
- Next.js
- Node.js
- Python
- Laravel
- React Native
- Flutter
- AWS
- Google Cloud
Why it matters
Designed for meaningful outcomes.
- ✓Address issues before they grow
- ✓Keep software and dependencies current
- ✓Improve product reliability over time
- ✓Plan support costs around agreed needs
Project planning
Clear scope. Tailored estimate.
Every project is scoped individually. These are the factors we review before preparing an estimate:
- —Product type, size and technology
- —Support hours and response expectations
- —Monitoring and update frequency
- —Content, bug-fix and enhancement scope
FAQ
Frequently asked questions
Can you maintain a site built by another team?+
Yes. We begin with an audit and onboarding review.
How quickly do you respond?+
Response expectations depend on the selected plan and issue priority and are agreed before work begins.
Do you provide backups?+
Backup setup and recovery planning can be included in the maintenance scope.
Can I request small changes?+
Yes. Minor changes can be included when agreed in the plan or handled on demand.
Let’s get started
Planning a support & maintenance services project?
Tell us about your goals and constraints. We’ll discuss a practical scope and next steps.
Talk to our team