Torque AutoCar Repair Service Portal
A service reservation and customer vehicle repair progress tracking dashboard for a regional automotive workshop.
Project Overview
Torque Auto runs multiple vehicle repair outlets. They requested a website that lets drivers book maintenance online and view their vehicle's status in the garage.
The client's primary objective was to reduce call center volume by digitizing repair tracking and billing.
Business Goals & Requirements
- Create an online calendar booking system for mechanics bays
- Develop a 'Track My Repair' page linking direct to repair bay updates
- Enable digital invoice payments via text links and email
- Build a client database of repair histories for repeat service bookings
Our Approach & Solutions
- 01
Interactive Booking System
Designed an option-rich booking process allowing clients to select services, dates, and locations.
- 02
Live Repair Status Tracking
Constructed search fields letting clients check repair stages (Inspection, In-Progress, Completed) in real-time.
- 03
Integrated Mobile Billing
Connected SMS messaging with payment links, allowing customers to pay for repairs directly on their phones.
- 04
Automated Maintenance Triggers
Programmed cron-based emails to alert clients when their oil change or tire rotation schedules are due.
Project Details
Goal-Oriented Outcomes & Business Impact
50% Call Center Reduction
Customers shifted to online booking and status checks.
80% Faster Invoice Payments
Digital text payments cut waiting times for vehicle pick-up.
35% Repeat Servicing Hike
Automated oil alerts effectively drove customers back to garages.
4.8/5 Booking Rating
Exceptional user feedback regarding mobile booking ease.
15k+ Vehicle Records
Secure storage of history profiles for future service calls.
Key Features Implemented
Website Preview
A detailed visual walk-through of the interface across multiple viewpoints.
Our service desks are much quieter, and mechanics can allocate work efficiently. The client tracking tool has been a massive hit.Operations Director, Torque Auto
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